Written for your case
We don’t send form letters. We read your suspension notice and what happened to your account, check them against the platform’s published rules, and set out in writing why the decision should be reviewed.
Account suspension appeal letters · United Kingdom
Account suspended on X (Twitter) or Instagram? We write and post your appeal letter.
When in-app appeals are rejected or ignored, we prepare a tailored appeal letter based on the platform’s own rules and post it from inside the UK by tracked mail, in our office’s name. We can also send a second letter to the US head office.
- Several hundred account suspension cases handled every year
- Prepared by a Gyoseishoshi, a licensed legal professional registered in Japan
- Clear pricing with postage included, paid by PayPal or card
From £119 per letter, postage included
Ask us on WhatsAppWe reply in English. Our office is in Japan (UTC+9), so replies can take a little time.
Does this sound familiar?
- Your account was suspended or disabled, and the notice doesn’t say what you did wrong.
- You appealed through the app or the help form and got a templated rejection, or no reply at all.
- The appeal form loops, shows an error, or says it can’t find your account.
- Your account was hacked, and what the hijacker did got it suspended.
- You want to put your case to the company itself, in writing, with a delivery record.
What we do
We prepare a formal appeal letter for your case and send it to the company that runs the platform. We handle X (Twitter), Instagram, Facebook, Threads, TikTok, YouTube and other platforms.
Sent in our office’s name
Your letter goes out on your behalf in the name of SG Scrivener Office, a Gyoseishoshi office registered in Japan. In Japan, Gyoseishoshi is a nationally licensed legal profession, and preparing documents about people’s rights and obligations, like this letter, is part of the work that Japanese law sets for it.
Posted inside the UK
We use a UK online postal service, so your letter is printed and posted within the UK by Royal Mail Tracked 48. After it is posted, we send you the tracking number so you can follow the delivery yourself. If you need a signature on delivery, see the signed-for option under Pricing.
A second letter to the US head office
If you choose, we also send a letter from inside the United States by USPS Certified Mail to the platform’s US head office. In the cases we have handled in Japan, writing to both the local company and the US head office has worked better than writing to only one.
Where your letter goes
Each platform’s terms name the company that provides the service to you. For users in the United Kingdom:
| Platform | Company named in the terms |
|---|---|
| X (Twitter) | X Internet Unlimited Company (Ireland) |
| Instagram, Facebook, Threads | Meta Platforms, Inc. (United States) |
Sources: X Terms of Service (effective 9 October 2026) and Meta’s notice Updates to terms and privacy policies in the UK, as checked in October 2026.
Both platforms also have a group company in London. Our UK letter is posted inside the UK to that London company. Our US letter is mailed inside the United States to the US head office. The delivery route we use for each company is based on what we have learned from the cases we have handled, so we don’t publish the details.
Pricing
UK letter
£119
One tailored appeal letter, posted inside the UK by tracked mail to the platform's UK company in London.
US letter
£119
One tailored appeal letter, mailed inside the United States by USPS Certified Mail to the platform's US head office.
UK + US double
£179
Both letters, sent at the same time: one to the UK company and one to the US head office.
- Prices include drafting, printing and postage.
- Prices are in pounds sterling.
- Each fee is for a letter about one account. If you need more accounts or attachments covered, we confirm your final quote before you pay.
- You pay through a PayPal payment link that we send once your quote is confirmed. You can pay with PayPal or with a debit or credit card.
- Need a signature on delivery? Add signed-for delivery to your UK letter for £10. We then send it by Royal Mail Signed For, and the recipient’s signature is recorded on delivery. Please note that Signed For has no in-transit updates: the tracking shows nothing until the letter has been delivered.
Ask us on WhatsApp
Questions before ordering are welcome.
How it works
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Message us on WhatsApp
Tell us which platform, your username and what the suspension notice says. Screenshots help.
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Quote, details and payment
We tell you whether we can help and send your quote. You send us the details below and pay by PayPal or card.
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We draft, you approve
We write your letter and send you the draft to check before anything is posted.
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We post it and send you the tracking number
Your letter is posted inside the UK by Royal Mail Tracked 48, or by Royal Mail Signed For if you chose the signed-for option, normally within 7 business days of payment and receiving your details. If you chose the US letter as well, it is mailed inside the United States by USPS Certified Mail.
What we need from you
- Your username, and the email address and phone number registered to the account
- Screenshots of the suspension notice and of any replies to your appeals
- A short account of what the account was used for and what happened before the suspension
- Your full name and postal address, which appear in the letter so the platform can identify you and reply to you
- A photo of your government-issued photo ID. The professional rules for Gyoseishoshi require us to verify each client’s identity.
What to expect
We would rather tell you this before you pay than after.
- No one can guarantee reinstatement. The platform makes the decision. An account suspended by mistake has a better chance than one that clearly broke the rules.
- Results and timing differ from case to case. The same kind of letter does not bring the same result, or the same waiting time, for everyone.
- Most of our cases so far have been for clients in Japan. We can’t give you odds for an account based in the UK, and we won’t guess.
- The reply, if there is one, comes to you. We don’t negotiate with the platform. If a notice does reach our office, we forward it to you.
Frequently asked questions
Can you guarantee that my account will be restored?
No. The platform decides, and no letter can force it to act. Accounts suspended by mistake have a better chance than accounts that clearly broke the rules. Results and timing differ from case to case.
What are my chances?
It depends on why the account was suspended. Most of our cases so far have been for clients in Japan, so we can’t give you odds for an account based in the UK. Tell us what your notice says and we will give you our honest view before you pay.
Should I choose the UK letter, the US letter or both?
In the cases we have handled in Japan, writing to both the platform’s local company and its US head office has worked better than writing to only one. That is our experience and not a guarantee. If you want to start with one letter, tell us about your case and we will suggest which.
Why send a letter when there is an appeal form?
An appeal through the app or a help form can end in the same templated reply each time. A letter delivered to the company with a delivery record sets out your case, your evidence and the platform’s own rules in one document. We can’t promise who will read it or what they will decide.
Are you solicitors?
No. We are a Gyoseishoshi (administrative scrivener) office registered in Japan. In Japan, Gyoseishoshi is a licensed legal profession, but it is separate from solicitors and barristers, and our licence applies only in Japan. We prepare and send documents. We are not solicitors or barristers and we do not practise law in the UK. We can’t give legal advice on UK law, negotiate with the platform for you, or represent you in court. If you need those services, please consult a solicitor.
My account was hacked. Can you help?
Yes, we handle hijacked accounts. The letter explains that the activity was not yours and asks the platform to return the account to you.
Do you accept adult-content accounts?
Yes. We have handled cases in Japan in which accounts suspended over adult content were restored. The chance is lower when the content clearly broke the platform’s rules.
Which platforms do you handle?
X (Twitter), Instagram, Facebook, Threads, TikTok, YouTube and others. Ask us about yours.
How do I pay?
Through a PayPal payment link. You can pay with PayPal or with a debit or credit card. You pay on PayPal’s page, so we never receive your card details.
How long does it take?
We normally draft and post your letter within 7 business days of payment and receiving your details. After delivery, the timing is up to the platform. In our recent Instagram cases in Japan, when Meta responded it usually contacted the client by email or letter about one to two months after delivery. When an account is not restored, there is usually no reply.
Will you deal with the platform for me?
No. We can’t negotiate on your behalf. We prepare and send the letter, and any reply from the platform comes to you.
I live outside the UK. Can I use this service?
If you are in the United States, please see our US page. If you are somewhere else, message us on WhatsApp and we will tell you what we can do.
About SG Scrivener Office
SG Scrivener Office (SG行政書士法務事務所) is a Gyoseishoshi office in Nagoya, Japan, established in May 2023. A Gyoseishoshi, officially a Certified Administrative Procedures Legal Specialist, is a nationally qualified professional in Japan whose work is to prepare documents for submission to public offices and documents concerning rights, obligations and the certification of facts.
It is one of Japan’s legal professions. To practise, a Gyoseishoshi must pass the national examination or hold another qualification set by law, and must register with the Japan Federation of Certified Administrative Procedures Legal Specialists Associations. Gyoseishoshi are also bound by law to keep clients’ information confidential.
We prepare and send several hundred account suspension appeal letters a year. Our Japanese-language service page is here.
- Office
- SG Scrivener Office (SG行政書士法務事務所)
- Representative
- Yuto Shigematsu, Gyoseishoshi
- Registration
- Japan Federation of Certified Administrative Procedures Legal Specialists Associations, Registration No. 23191059
- Address
- 8F Nishiki Axis Bldg., 3-2-32 Nishiki, Naka-ku, Nagoya, Aichi 460-0003, Japan
- Contact
- WhatsApp (English)
Reviews on Google
Clients can leave reviews of our office on Google Maps. Most of them are written in Japanese by clients in Japan, and Google can translate them for you.
See our reviews on Google Maps
This link opens Google Maps in a new tab. We don’t load Google Maps on this page.
Tell us what happened to your account
Send us the platform, your username and what the notice says. We will tell you whether we can help and what it will cost.
Ask us on WhatsApp
We reply in English. Our office is in Japan (UTC+9), so replies can take a little time.
Articles
These articles explain common suspension reasons and how a written appeal works. The cases we mention are from clients in Japan, written so that no one can be identified. Many accounts are not restored, and when an account is not restored the platform usually does not reply. Reinstatement is never guaranteed, and we are not attorneys or solicitors.
11月 13, 2026X (Twitter) Suspended for Inauthentic Behavior or Platform Manipulation You Didn’t Do? How to AppealWhat the Authenticity policy actually covers, why long-standing personal accounts get caught, and how to answer each part of it in an appeal.
11月 13, 2026Company Instagram Accounts Disabled as “Linked to Another Account”? How to Appeal as a BusinessShared phone numbers, emails and networks are normal for a business. How to explain that, whose name to use, and where Meta's reply will arrive.
11月 13, 2026X (Twitter) Account Hacked and the Email Changed? When Support Says It Can’t Verify You’re the OwnerWhy X's template reply often doesn't fit a takeover, what the Help Center asks you to send, and how to build a timeline from the warning emails in your inbox.
11月 13, 2026Instagram Disabled Your Child’s Parent-Managed Account as “Under 13”? What Meta’s Rules Say and What to DoMeta has said it allows adults to run accounts for children under 13 when the bio says so. Why these accounts still get disabled, and what to put in an appeal.
11月 13, 2026Instagram Account Disabled for “Child Sexual Exploitation” by Mistake? What It Means and What You Can DoWhy Meta can disable an account after a single violation in this category, why family accounts get caught by automated systems, and what you can still do when the app says no further review is possible.